Frequently asked questions

General Questions

How can I get started with HeartFocus products?

You can start using HeartFocus Education for free right now! Follow those simple steps:

  1. Create an account on the HeartFocus Portal
    • We offer you a 6-month HeartFocus Education license
  2. Set up your Butterfly iQ+ or iQ3 probe by providing its serial number
  3. Download the HeartFocus Education on the App Store
  4. Start scanning!

What is the difference between HeartFocus and HeartFocus Education?

HeartFocus and HeartFocus Education are different products.

HeartFocus Education is available now and is for education purposes only: supporting healthcare professionals in mastering cardiac ultrasound. HeartFocus Education is not a medical device and shall not be used in clinical settings.

HeartFocus is not available yet and will be dedicated to clinical use.

What is the HeartFocus Customer Portal?

HeartFocus Customer Portal allows you to get and manage your HeartFocus licenses. Notably, it allows you to set up your licenses by providing your ultrasound probe serial number.

Accessibility and Compatibility

Is HeartFocus Education available for Android©?

No, HeartFocus Education is a mobile app that works off your iPad® and in connection with your Butterfly probes.

Is HeartFocus Education compatible with mobile phones?

HeartFocus Education is compatible with the iPad® and is currently not compatible with mobile phones.

Do I need a specific hardware?

The iPad®  is currently the only tablet compatible with the HeartFocus Education app.

The HeartFocus Education app is available on Apple iOS 16.0 or newer. It is not compatible with beta versions of iOS. See the table below.

iPad® Compatibility Lightning USB/C
Best fit & experience iPad® (9th and 10th generation) iPad® Pro (13-inch) (7th generation)
iPad® Pro (12.9-inch) (4th, 5th, and 6th generation)
iPad® Pro (11-inch) (2nd, 3rd, 4th, and 7th generation)
iPad® (9th and 10th generation)
iPad® Air (4th, 5th, and 6th generation)
iPad® Mini (6th and 7th generation)
Moderate experience iPad® Pro (12.9-inch) (1st and 2nd generation)
iPad® Pro (10.5-inch)
iPad® Pro (9.7-inch)
iPad® (5th, 6th, 7th, and 8th generation)
iPad® Air (3rd generation)
iPad® Mini (5th generation)
iPad® Pro (12.9-inch) (3rd generation)
iPad® Pro (11-inch) (1st generation)
Do I need a specific ultrasound system?

HeartFocus Education is compatible with ButterFly iQ+ and iQ3 ultrasound probes.

You can buy a Butterfly scanner directly from the Butterfly Store. More information also at butterflynetwork.com.

In which countries is HeartFocus Education available?

The app is in English and available for use in the following countries: the United States & Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, India, Ireland, Israel, Italy, the Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, and the United Kingdom.

HeartFocus Education - Main Features

Does HeartFocus Education estimate the ejection fraction?

No, HeartFocus Education is for educational use only and does not currently include the Ejection Fraction feature. But please sign up for the newsletter on www.heartfocus.ai/education to be notified of new product launches.

Can I capture color Doppler images with HeartFocus Education?

No, HeartFocus Education is for educational use only and does not currently include the Doppler feature. But please sign up for the newsletter on www.heartfocus.ai/education to be notified of new product launches.

Can I save or export the views captured in the HeartFocus Education app?

No, as HeartFocus Education is for educational use only, we have turned off the function to export views as this is used with patient care. When the clinical product launches in 2025, you will be able to access document exportation.

Can I create custom protocols in HeartFocus Education?

No, as HeartFocus Education is for educational use only, we have turned off the function for protocol creation as this is used with patient care. When the clinical product launches in 2025, you will be able to access protocols there.

How does HeartFocus Education work?

You can learn HeartFocus directly with our tutorial videos

Contact for Support

You can simply email us to support@deski.ai

Please specify with your inquiry and if you have an account on our HeartFocus Customer Portal, please state the email you used for your account creation.